Terms & Conditions

Effective Date: 1 April 2022 | Last Updated: 25 August 2025

 

This Privacy Policy explains how R.I.S.E Coaching Trinity (Pty) Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, make a purchase, or use our services. By using our site or services, you agree to this policy.

 

Contact Information

If you have questions, want more information about our privacy practices, or wish to make a complaint, contact us:
Email: irene@risecoaching.co.za

 

Information We Collect

We collect information to provide our services and fulfill our contracts. This includes:

Device Information

·        Collected automatically via cookies, log files, web beacons, tags, or pixels.

·        Helps us load the site correctly, analyze site usage, and optimize your experience.

·        Examples: browser version, IP address, time zone, cookie info, pages viewed, search terms.

·        Shared with: Shopify.

 

Order Information

·        Collected from you during purchases or service bookings.

·        Used to process payments, deliver products/services, send invoices, and communicate with you.

·        Examples: name, email, billing/shipping address, phone number, payment info.

·        Shared with: Shopify, Payfast Payment Gateway.

 

Customer Support Information

·        Collected when you contact us for support.

·        Used to respond to your requests and improve service.

·        Shared with: Shopify.

 

How We Use Personal Information

We use your information to:

·        Provide coaching, facilitation, training, and digital services.

·        Process payments and deliver digital products.

·        Communicate about your orders, bookings, or service updates.

·        Send information about new products, services, or offers (only if you opted in).

·        Prevent fraud, ensure security, and comply with laws.

 

Sharing Personal Information

We share information only when necessary to provide our services or comply with the law, including:

·        With Shopify (site management and e-commerce).

·        With Payfast Payment Gateway (payment processing).

·        When required by law, legal requests, or to protect our rights.

 

Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access. However, no system is completely secure.

 

Your Rights

Under POPIA, you have the right to:

·        Access your personal information we hold.

·        Request corrections to inaccurate or incomplete information.

·        Request deletion of your personal information, where applicable.

·        Lodge a complaint if your privacy rights are violated.

 

To exercise these rights, email: irene@risecoaching.co.za.

 

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices, legal obligations, or operations. Updates will be posted on our website with the revised effective date.

 

Complaints

To make a complaint regarding this Privacy Policy, contact:
Email: irene@risecoaching.co.za