Refund policy

Last updated: 4 August 2026

This policy applies to digital programmes, subscriptions, assessment credits and other digital services supplied by RISE COACHING TRINITY (PTY) LTD, trading as R.I.S.E. Coaching.

DIGITAL ACCESS AND ACTIVATION

Access to digital programmes such as Moederwond is activated manually after successful payment. Access will normally be provided within one business day, unless a different timeframe was clearly stated before purchase.

If you have not received your access details within this period, please contact irene@risecoaching.co.za.

By purchasing an option advertised as providing immediate access, you request and consent to R.I.S.E. Coaching activating your access as soon as payment has been confirmed, rather than waiting until the end of any applicable cooling-off period.

R150 MONTHLY SUBSCRIPTION

The R150 monthly option is an automatically renewing subscription processed through PayFast. By selecting this option, you authorise PayFast to charge R150 on the agreed monthly billing date until the subscription is cancelled.

You may cancel your subscription at any time by:

Please submit an emailed cancellation request at least two business days before your next billing date to allow sufficient processing time.

Cancellation prevents future subscription payments. It does not normally result in a partial refund for the current paid month. Your programme access will remain available until the end of the period already paid for, after which it will be removed manually.

If a payment is collected after a cancellation request was submitted in time because R.I.S.E. Coaching failed to process the request, please contact us so that the payment can be corrected.

R1,500 LIFETIME ACCESS

The R1,500 lifetime-access option is a once-off payment and does not renew automatically.

Lifetime access means continued access without further subscription fees for as long as R.I.S.E. Coaching continues to make the relevant programme available. If the programme moves from Skool to another platform, R.I.S.E. Coaching will take reasonable steps to provide equivalent access on the replacement platform.

Once access has been activated, a refund will not normally be provided merely because the purchaser:

  • Changes their mind;

  • Does not use or complete the programme;

  • No longer has sufficient time to participate; or

  • Does not experience the particular personal outcome they hoped for.

This does not limit any cooling-off period or other consumer right that applies by law.

ASSESSMENT CREDITS AND REPORTS

Unused assessment credits may be considered for a refund where required by law or where an incorrect or duplicate payment was made.

Once a credit has been used to begin or complete an assessment, or a personalised report has been generated, a change-of-mind refund will not normally be available.

If a technical fault for which R.I.S.E. Coaching is responsible prevents an assessment or report from being supplied, R.I.S.E. Coaching will first attempt to correct the fault or restore the affected credit. Where this cannot reasonably be done, an appropriate refund will be provided.

COOLING-OFF AND STATUTORY RIGHTS

Where section 44 of the Electronic Communications and Transactions Act applies, a consumer may cancel an electronic transaction for services within seven days after concluding the agreement, without reason or penalty. Where payment has already been made, the applicable refund will be processed within the period required by law.

This cooling-off right may not apply where the service began with the consumer’s consent before the seven-day period ended.

Where a purchase resulted from direct marketing, the cooling-off rights provided by the Consumer Protection Act may also apply.

Nothing in this policy excludes, restricts or replaces any consumer right that cannot lawfully be waived.

PROBLEMS WITH ACCESS OR SERVICE QUALITY

If access is not supplied as promised, the digital service materially differs from its description, or the service does not meet the standards required by applicable consumer law, please contact us promptly.

Depending on the circumstances, R.I.S.E. Coaching will correct the problem, restore access or credits, or provide an appropriate full or partial refund.

HOW TO REQUEST A CANCELLATION OR REFUND

Email irene@risecoaching.co.za and include:

  • Your full name;

  • The email address used for your purchase;

  • Your Shopify order number or PayFast payment reference;

  • The product or subscription concerned; and

  • A short explanation of your request.

We aim to acknowledge requests within two business days.

Approved refunds will be returned through the original payment method. The time taken for the funds to appear in your account may depend on PayFast and your financial institution.