Shipping policy

Last updated: 5 August 2026

ABOUT THIS POLICY

This Shipping Policy explains how RISE COACHING TRINITY (PTY) LTD, trading as R.I.S.E. Coaching, delivers digital products, activates online access and schedules online or face-to-face services.

R.I.S.E. does not currently sell or ship physical products.

This policy must be read together with our Terms of Service, Return and Refund Policy, and the delivery or booking information displayed on the relevant product or service page.

NO PHYSICAL SHIPPING

No physical goods are packed, posted, couriered or made available for collection.

This means:

  • No shipping or courier fees apply;

  • No tracking numbers are issued;

  • No physical delivery address is required for shipping; and

  • No physical products need to be returned.

Any address requested during checkout may be required for billing, payment verification, invoicing, legal or administrative purposes. It does not mean that a physical product will be delivered.

If R.I.S.E. introduces physical products in the future, the applicable delivery areas, shipping charges, delivery timeframes and return arrangements will be displayed before those products are sold, and this policy will be updated.

PAYMENT CONFIRMATION

Digital delivery, access activation or service-booking arrangements begin after payment has been successfully confirmed.

An attempted, pending, declined or reversed payment does not activate access or confirm a booking.

An order-confirmation email confirms that an order has been received. It may be separate from the email or invitation that provides access to the purchased product or service.

You are responsible for providing a correct and accessible email address when placing an order.

DIGITAL PROGRAMMES AND COMMUNITY ACCESS

Digital programmes such as Moederwond may be delivered through Skool or another online learning or community platform.

Access may require manual activation after payment has been confirmed. Unless a different timeframe was clearly displayed before purchase, access will normally be provided within one business day.

Access details may be supplied through:

  • An email invitation;

  • A secure access link;

  • An existing customer account;

  • A Skool invitation; or

  • Instructions for creating or joining an account on the relevant platform.

You may need to accept an invitation or complete the platform’s account-registration process before you can access the programme.

Monthly and lifetime-access purchases use the same electronic delivery process. The words “monthly” and “lifetime access” describe the applicable access arrangement and do not mean that a physical product will be delivered.

DIGITAL DOWNLOADS AND ELECTRONIC RESOURCES

Downloadable products and electronic resources may be delivered through:

  • A download link displayed after checkout;

  • An email sent to the address used for the order;

  • A secure customer account; or

  • The platform on which the resource is hosted.

Where delivery is automated, the product should normally become available shortly after payment is confirmed.

Where manual processing is required, delivery will normally take place within one business day unless a different timeframe was stated before purchase.

Some download links may expire or have reasonable security restrictions. You should download and retain any resource you are permitted to keep.

ASSESSMENT CENTRE CREDITS

Paid assessments in the R.I.S.E. Assessment Centre use assessment credits.

Purchased credits will be added to the relevant Assessment Centre account after payment has been successfully confirmed.

Where this process is automated, credits should normally appear shortly after payment. If manual processing is required or an automated process fails, the credits will normally be added within one business day.

Purchasing credits does not automatically start an assessment. The assessment must still be selected, assigned or started through the applicable Assessment Centre workflow.

PRACTITIONER-ASSIGNED ASSESSMENTS

Where a practitioner, coach or organisation assigns an assessment to a client, the client may receive a secure invitation or assessment link after the assignment has been completed.

The client is responsible for using the email address and secure link issued to them.

An assessment report is not delivered merely because credits have been purchased. A report becomes available only after:

  • The relevant assessment has been completed;

  • The required answers have been submitted;

  • The necessary credits have been deducted; and

  • Any additional practitioner step required by that assessment has been completed.

The report may then be made available on screen, through a secure account, as a downloadable PDF or through another method described in the Assessment Centre.

ONLINE SERVICES

Online coaching, facilitation, workshops, training or other live services may be delivered through Zoom or another online meeting platform.

Where a service already has a fixed date and time, the event information or joining instructions will be provided electronically.

Where a date and time must still be arranged, R.I.S.E. will normally contact you within one business day after payment confirmation to begin arranging or confirming the booking.

The actual service will take place on the date and at the time agreed between you and R.I.S.E. Payment does not mean that a live session will take place immediately.

You are responsible for having a suitable device, internet connection and any software reasonably required to participate in the online service.

FACE-TO-FACE SERVICES

Face-to-face coaching, meetings, workshops or training will be scheduled after payment has been confirmed, unless a different payment or booking arrangement was agreed in writing.

R.I.S.E. will normally contact you within one business day to arrange or confirm:

  • The date;

  • The starting and finishing time;

  • The venue;

  • Any preparation requirements; and

  • Any other service-specific arrangements.

The final booking remains subject to mutual availability.

The physical and legal-service address listed in this policy is not automatically the venue for a face-to-face service. The applicable venue will be confirmed separately in writing.

BUSINESS DAYS

For this policy, a business day means Monday to Friday, excluding South African public holidays.

Orders received outside normal business hours, over a weekend or on a public holiday may require manual processing on the next business day.

DELAYS OR UNAVAILABILITY

We aim to provide digital access and arrange services within the timeframes stated in this policy or on the relevant product page.

Unexpected delays may occur because of:

  • Payment-verification delays;

  • Incorrect customer information;

  • Email-delivery problems;

  • Maintenance or technical faults;

  • Internet or platform outages;

  • Security checks; or

  • Circumstances outside our reasonable control.

Where an unavoidable delay materially affects delivery or a scheduled service, we will provide notice as soon as reasonably possible.

If a purchased product or service is unavailable, we will contact you and offer an appropriate solution, which may include corrected access, restored credits, rescheduling, a suitable alternative or a refund as required by our Return and Refund Policy and applicable South African law.

YOUR RESPONSIBILITIES

To help us deliver your purchase, you must:

  • Provide a correct email address and other required information;

  • Check your inbox, spam and junk folders;

  • Accept any platform or programme invitation sent to you;

  • Keep your account details current;

  • Use a compatible device and internet connection;

  • Protect your passwords and secure access links;

  • Not share paid access, assessment links or reports with an unauthorised person; and

  • Contact us promptly if you have not received access within the stated timeframe.

If you supplied an incorrect email address, we may need to verify your identity and order information before changing the address or reissuing access.

DELIVERY PROBLEMS

If you have not received your digital product, programme access, credits or booking communication within the applicable timeframe:

  • Check your spam, junk and promotions folders;

  • Confirm that you are checking the email address used for the order;

  • Sign in to the relevant account or platform to check whether access or credits are already available; and

  • Contact us at irene@risecoaching.co.za.

Please provide your name, order number, purchase date and the email address used for the order. Do not send complete payment-card numbers, CVV numbers, passwords or online-banking credentials.

We will investigate the problem and, where appropriate, resend the invitation, correct the account, restore access, add missing credits or provide another remedy.

THIRD-PARTY PLATFORMS

R.I.S.E. uses third-party platforms to process payments and deliver some digital products and services. These may include Shopify, PayFast, Skool and the R.I.S.E. Assessment Centre.

Your use of a third-party platform may also be subject to that platform’s own terms and privacy policy.

A temporary problem affecting a third-party platform may delay access. R.I.S.E. will take reasonable steps to assist with delivery problems relating to products or services purchased from us.

CANCELLATIONS AND REFUNDS

Because R.I.S.E. does not sell physical products, there is no physical return-shipping process.

Refunds, cooling-off rights, subscription cancellations, rescheduling and cancellations of services are governed by our Return and Refund Policy and applicable South African law.

The Return and Refund Policy is available at:

https://risecoaching.co.za/policies/refund-policy

CHANGES TO THIS POLICY

We may update this policy when our products, delivery platforms, service arrangements or legal obligations change.

The revised policy will be published with a new “Last updated” date.

A change will not retrospectively remove a right that cannot lawfully be excluded.

CONTACT DETAILS

RISE COACHING TRINITY (PTY) LTD
Registration number: 2022/377531/07
Trading as R.I.S.E. Coaching
Director: Irene Stavast
Registered in South Africa

Physical and legal-service address:
1180 Mahonie Street
Moregloed
Pretoria
Gauteng
0186
South Africa

Telephone: 082 706 7213
Email: irene@risecoaching.co.za
Website: https://risecoaching.co.za