Client Guidelines & Disclaimer

Effective Date: 1 April 2022 | Last Updated: 25 August 2025

 

Welcome to R.I.S.E Coaching Trinity (Pty) Ltd. We are committed to providing professional coaching, facilitation, training, and counselling-related services in a safe, supportive, and empowering environment. By accessing our website, services, or purchasing products, you agree to the terms outlined below.

 

1. Client Expectations & Code of Conduct

To ensure a positive and productive experience for everyone:

  • Respect & Professionalism: Clients are expected to treat all facilitators, coaches, and fellow participants with respect.
  • Punctuality: Arrive on time for sessions, workshops, or meetings. Late arrivals may miss part of the session.
  • Participation: Engage actively in sessions to get the most value from your experience.
  • Confidentiality: Personal stories shared during coaching or workshops must remain private.
  • Boundaries: All participants must respect the personal boundaries of others.

Group Sessions:

  • Especially in workshops, team sessions, or online forums, these rules help maintain a safe and constructive environment.

2. Coaching Disclaimer & Service Limitations

  • Coaching, facilitation, training, and counselling-related services are not a substitute for medical, psychological, legal, or financial advice.
  • You remain fully responsible for your own decisions, actions, and outcomes.
  • R.I.S.E Coaching cannot guarantee results—success depends on your personal commitment, participation, and actions.
  • In case of emotional or physical distress, seek help from a qualified professional immediately.
  • Services are provided “as is”; R.I.S.E Coaching is not liable for any direct or indirect losses arising from use of services or materials.

 

3. Terms of Use & Intellectual Property

  • All content, resources, digital products, training materials, and tests are protected by copyright.
  • You may not copy, reproduce, distribute, or share content without written permission.
  • Linking to our website or licensing content is allowed.
  • Any unauthorized use, including plagiarism, will be prosecuted to the full extent of the law.
  • R.I.S.E Coaching reserves the right to archive purchased test reports after 12 months.

 

4. Booking, Cancellation & Refund Policy

  • Full payment is required prior to session confirmation. Deposits are non-refundable.
  • Cancellation or rescheduling requires 48 hours’ notice. No-shows or late cancellations will be billed in full.
  • Group or corporate bookings require 21 days’ notice.
  • Force majeure events (illness, load-shedding, or other uncontrollable circumstances) may result in rescheduling without refund.
  • Digital products are non-refundable once purchased and downloaded.

 

5. Governing Law

  • These policies are governed by the laws of the Republic of South Africa.
  • Any disputes will be handled in South African courts.

 

Contact & Support

 

We are committed to transparency and accessibility. For questions, feedback, or concerns, or to access our free resources through our learning community, reach us at:

 

Company Name: R.I.S.E Coaching Trinity (Pty) Ltd t/a R.I.S.E Coaching

Company Registration Number:  2022 / 377531 / 07

E: irene@risecoaching.co.za

Web: risecoaching.co.za

 

Social Media:

Facebook: Rise Coaching
Instagram: @r.i.s.e_coaching
YouTube: Rise Coaching

 

Learning Community:

Skool community: Pillow Talk by RISE – access free resources and materials