Demonstrate appropriate customer care in the context of IT support, according to a Service Level Agreement US

This unit standard is intended:
To provide proficient knowledge of the areas covered
For those working in, or entering the workplace in the area of Data Communications & Networking

People credited with this unit standard are able to:
Communicate effectively with customers in context of IT support
Assess and respond effectively to customer requests
Maintain positive working relationships with IT customers
The performance of all elements is to a standard that allows for further learning in this area.